DGTAL, a provider of generative AI (GenAI) solutions designed specifically for the insurance sector, has become the first insurance-focused AI company to use AI Agents as a core element of its technology platform, marking the company’s most significant technological upgrade to date.
Unlike AI solutions so far, which provide a single response to a prompt, AI Agents operate real workflows. In fact, they collaborate, share objectives, plan and execute with other AI Agents, as well as human experts.
From what we understand, AI Agents are equipped with specific personalities and attributes that allows them to complete defined tasks.
DGTAL has confirmed that AI Agents will be available in the 3.0 update of DRILLER, the company’s flagship solution.
Additionally, DRILLER is the first GenAI claims assessment and audit co-pilot that understands the content of claims documents and enables fast reviews, decision making and claims management.
The solution also helps insurers handle and assess large amounts of unstructured information, query and summarize claims, identify claims drivers, and gather insights too.
DGTAL also confirmed that all of its clients will be automatically upgraded to the new version.
The company is making this notable leap at a very relevant moment and aims to become the first AI company in the insurance space to run this new technology in production.
“It’s mind blowing how Generative AI can augment the capabilities within the (re)insurance sector. AI Agents address multiple challenges our industry is facing, from the lack of people to responding faster after large events such as storms. A major advantage is that AI Agents can be integrated into existing workflows as they can interact and communicate like and with human experts,” Arndt Gossmann, DGTAL CEO, commented.
“Insurance is a complex business that cannot be solely delegated to AI. The new level of innovation, however, will allow to augment the work of insurance experts to automate time consuming tasks and to reinvent insurance operations,” Gossmann concludes.
“Agentic AI represents the next evolution of Generative Artificial Intelligence, capable of operating autonomously and performing a wide array of tasks on behalf of users. AI Agents can understand, interpret, and execute complex tasks in specific contexts—in DGTAL’s case, the insurance context. AI Agents need less pre-training, learn on the job, never get tired or complain. They are the perfect assistants,” said Richard Hundt, CTO of DGTAL.
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