The second quarter of 2025 continued the three-year downward trend in total property insurance claims, falling 9.6% compared to the same period last year, however, claims were up 26% from Q1 2025, according to Verisk’s Quarterly Property Report. Verisk attributed the decline in claim volume to non-CAT claims, which dropped 16.8%. CAT claims, by contrast, […]
Claims
AI to revolutionise claims handling, but human expertise remains key: PwC’s Cook
Artificial intelligence (AI) is set to have a profound impact on claims handling, according to Michael Cook, partner at PwC UK, who spoke during the firm’s Global Insurance Run-Off Survey and Insights on the Legacy Market briefing at RVS 2025 in Monte Carlo. Despite advances in modern platforms, automation, and improved data, claims handling remains […]